1Definitions and Scope
“Personal information” means information that identifies, relates to or can reasonably be associated with an individual. “Processing” includes collecting, recording, organising, using, storing, reviewing, sharing, restricting or deleting information. “User”, “you” and “your” refer to a person accessing king138.
This Privacy Policy applies to personal information processed through the king138 website and related account services. It does not govern an unrelated service that operates independently. Users should review the privacy information supplied by their own bank, e-wallet provider, internet provider or device platform.
2Information We Collect
The information processed by king138 depends on how the website and account are used. Categories may include:
- Registration details: name, date of birth, username, contact information and residential details.
- Identity information: identification documents, age-verification results and proof of address.
- Payment information: transaction values, payment references and masked account details.
- Account activity: login history, selected games, sports markets, bonuses and responsible gambling controls.
- Technical information: IP address, device type, browser, language, operating system and security events.
- Communications: messages, complaint records and account-support interactions.
king138 does not require users to disclose their password or one-time security code to a support representative. These credentials should remain private.
3How Information Is Collected
Information may be provided directly when a user registers, updates account details, completes KYC, requests a withdrawal, sets a limit or contacts king138 support. Other information is generated automatically through normal website and account activity, including session, device and transaction records.
Information may also be received from payment providers, verification services, fraud-prevention systems or other service providers assisting king138. For example, a payment status may be returned by Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or a participating bank, depending on the method selected and its availability.
4Purposes of Data Processing
king138 may process personal information to register and administer accounts, verify age and identity, provide requested services, settle transactions, respond to support requests and maintain accurate records. Processing also supports account security, fraud detection, anti-money laundering reviews and enforcement of the Terms & Conditions.
Activity information may be used to operate casino categories, live dealer entertainment and sports markets covering events such as EPL football, Liga Super Malaysia or UFC. king138 may also analyse service performance, correct errors and improve presentation for users in Kuala Lumpur, Penang, Johor Bahru and other Malaysian locations.
Where permitted, information may support responsible gambling measures, including deposit limits, unusual-activity reviews, cooling-off requests and self-exclusion. Such processing is intended to identify potential risk and administer controls requested by the user or required for safer participation.
5Legal and Operational Grounds
Depending on the relevant circumstances, king138 processes information because it is necessary to provide requested account services, comply with applicable obligations, protect legitimate security interests, establish or defend legal claims, or respond to valid consent.
Consent may be withdrawn where consent is the applicable basis, but withdrawal does not affect processing completed beforehand. Certain information remains necessary for account security, transaction review, dispute handling and record retention even if a user stops using king138.
6Payments and Financial Records
When a user selects a payment option, king138 may process the amount, currency, status, time, reference number and limited account-holder details. MYR transactions involving Maybank, CIMB, Public Bank, Hong Leong or other supported channels may also generate verification and settlement records.
Payment information is used to confirm account ownership, process eligible deposits or withdrawals, reconcile balances and investigate disputed or suspicious activity. Full credentials used to access a personal banking or e-wallet account should never be sent to king138 support.
7Cookies and Similar Technologies
king138 may use cookies, local storage and comparable technologies to keep sessions functioning, remember preferences, support security checks and understand website performance. Necessary technologies may be required for login, navigation and fraud prevention.
Browser controls can block or remove certain storage technologies. However, disabling necessary cookies may prevent account features from operating correctly. Where a separate choice is required for optional technologies, king138 will present an appropriate preference mechanism.
8Disclosure of Information
king138 may disclose limited personal information to carefully selected processors that assist with hosting, security, identity verification, payments, customer support, analytics or responsible gambling controls. These providers should receive only the information reasonably needed for their assigned function.
Information may also be disclosed when reasonably necessary to comply with a valid legal requirement, investigate fraud, protect users, enforce contractual rights or address a security incident. king138 does not describe the sale of account information as part of its ordinary service model.
9International Data Processing
Some technology or support operations may involve processing outside Malaysia. Privacy and data-protection rules can differ between locations. Where such processing occurs, king138 seeks to use contractual, organisational or technical measures appropriate to the information and transfer.
International processing does not remove the security expectations described in this policy. Access should remain limited to authorised persons with an operational reason to handle the relevant information.
10Data Security
king138 applies reasonable safeguards designed to reduce the risk of accidental loss, unauthorised access, alteration or disclosure. Measures may include access restrictions, encrypted transmission, monitoring, verification procedures, staff controls and incident-response processes.
No online system can guarantee absolute security. Users also have an important role: choose a unique password, protect the registered device, avoid public Wi-Fi for sensitive transactions and report suspicious account activity promptly. king138 will never ask for a password through ordinary support communication.
11Data Retention
Personal information is retained for as long as reasonably necessary to provide services, maintain account and payment records, resolve disputes, support security reviews and meet applicable requirements. Different categories may have different retention periods.
Closing a king138 account does not necessarily result in immediate deletion. Identity, transaction, self-exclusion and complaint information may need to remain available for fraud prevention, responsible gambling controls or legal record-keeping. Information that is no longer required should be deleted, anonymised or securely restricted.
12Marketing Preferences
Where permitted and selected, king138 may use contact details to provide information about eligible services or promotions. Marketing preferences can be changed through available account controls or by contacting support.
Opting out of marketing does not prevent essential messages about account security, transactions, material policy changes or responsible gambling controls. These operational notices are separate from promotional communication.
13Age Restrictions
king138 is intended only for adults aged 21 and above. The website does not knowingly seek to collect account information from minors. Age and identity checks may be used to enforce this restriction.
If information appears to relate to an underage person, king138 may suspend the account, prevent participation, investigate the circumstances and remove information where appropriate, subject to necessary security or legal retention.
14Policy Changes
king138 may update this Privacy Policy to reflect changes in services, technology, security practices or applicable obligations. The revised version will state its effective date and will apply from publication or a later date identified in the notice.
Users should review this page periodically. If a material change requires a new choice or consent, king138 will provide an appropriate notice before the relevant processing begins.